Complaints

Safety concerns should be reported through the in-product reporting tools where possible so they enter the moderation queue with the relevant account and conversation context.

For a general complaint, billing issue or complaint about how we handled a previous report, email kadaremail1@gmail.com. Include the email address used for your account and a clear description of what happened. Do not send passwords, one-time codes or full payment-card details.

We aim to acknowledge ordinary complaints within two business days and to provide a substantive response as soon as reasonably practicable. Safety-critical reports are prioritised.

If a complaint concerns immediate danger or suspected criminal conduct, contact the appropriate emergency service or police rather than relying on the platform.